FAQ - SERVPRO Says Here Is What You Should Know About Water Damage in Marlboro and Concord

9/21/2018 (Permalink)

SERVPRO Solves the Puzzle for Mitigating Water and Mold Damage in the Marlboro and Concord Regions. Ask Us How?

8 Frequently Asked Questions Concerning Water Damage

1. How much does a water damage restoration cost?
A: SERVPRO provides a professional consultation/estimate at no charge. We base the cost on this consultation and inspection. We document where the damage occurred, what materials were damaged, and how much the water mitigation may cost. This is a professional estimate only determined by the size of the affected area, equipment calculations, proper drying plans, building materials that may need to be removed, and how much containment we may need to set up.

2. Are you filing a claim with your insurance?
A: If you are filing a claim in Marlboro or the surrounding area, SERVPRO will need your claim number and the name of your insurance company. We can then directly deal with your insurer releasing you from undue worry. You are responsible for the deductible and a deposit if no coverage is available.

3. What product sanitizes the affected elements after a water loss?
A:  We use SERVPRO's proprietary decontamination products on the affected areas to reduce the likelihood of microbial growth.  The primary decontaminant product is SERVPRO Oxide, an EPA registered chlorine dioxide based disinfectant and stabilizer. This product requires no personal protective equipment during application, is safe for use on all surfaces, and of course for people and pets.

4. Will I be able to stay in the house during the drying process?
A: The answer is yes if the residence is safe. The safety of our customers and employees is our number one priority. Each case is different depending on the severity of the damage and is evaluated as such. We encourage you to remain in your residence. However, if deemed unsafe, we can suggest to your insurance company to provide you with a temporary relocation. The drying equipment can be noisy, and usually must run for several days continuously during the dry-down period, so some customers prefer not to stay in the home during this time, or at least not during sleeping hours.

5. How fast can a SERVPRO crew arrive during an emergency loss to help?
A: The average time is within 2 hours after receiving the phone call. They can arrive on site to do emergency services and start the mitigation process right away. We just needed a signed Service Authorization Form.

6. What is the drying process for water damage?
A: The drying process begins with the crew and homeowner first establishing the source of the water or leak and stopping it. The crew checks for any electrical safety concerns. Our technicians can extract any standing water from the affected area and use moisture detection and measuring equipment as well as psychrometrics to determine the moisture in the walls and the air. The SERVPRO crew can establish a drying plan to determine the best means of restoration for the structure. We can then deploy a variety of drying systems and equipment, including air movers and commercial grade dehumidifiers, to thoroughly dry the materials and environment. The entire drying process typically takes about 3-5 days to complete.

7. Does all water damage cause mold?
A:  Each water damaging event presents an opportunity for mold or other microbial growth. The source and type of water (clean, gray, or black) the severity, the ambient temperature, and the duration that moisture has been present all have a direct impact on the amount and types of microbial growth species. It is vital that you take action as soon as you realize that a water damage loss has occurred to prevent the spread of the microbial growth in your home or business.

8. How soon can microbial growth start to grow?
A: It varies depending upon the conditions, but in most cases, microbial growth can be present within 72 hours of a water damage event. Quickly responding is crucial to prevent the spread of microbials and secondary water damage.

SERVPRO of Marlboro / Concord's goal is to ensure the safety and health of you and your family. (978) 486-9868