Mold and Water Make for a Working Labor Day Holiday in Wilmington

9/28/2018 (Permalink)

Wilmington Customers Are Impressed with SERVPRO's Fast and Courteous SERVICE After Water Loss and Mold Remediation Services

SERVPRO Is Available for Emergency Mold and Water Recovery—Even on Holidays

Family, friends, and fun are what you would typically expect on Labor Day weekend. However, this was not the case for this Wilmington, MA couple. They were throwing a holiday party and enjoying the company of family & friends when one of the grandchildren went down to the finished basement to play with some toys. When she stepped downstairs, she noticed inches of water sitting in the basement. She immediately ran upstairs and notified an adult.

The residents were stunned to discover that their hot water tank had leaked and flooded the finished basement in their Wilmington home. They were quite surprised and left without knowing what to do next. The homeowners' son had come to help his parents remove the contents.  All the furniture and clothing were damaged as well as the rugs from the soaking. The son started the process of removing the carpets, and upon lifting them, he found mold growth on the baseboards and in the closets. The future customers knew that they had to call professionals to start mitigation services. After calling their insurance company, the insurance adjuster had recommended SERVPRO for water removal and the mold remediation services.
 
We arrived within hours and analyzed the situation to determine what needed to be done. However, our technicians uncovered more microbial growth on the wall panels and the drywall behind them. We had to remove the paneling and then cut out the affected drywall. Our technicians had to do selective deconstruction and cut four feet wide and four feet above where the microbial growth was found so it would lessen the chance of more growth spreading. The technicians next set up our advanced, fully certified equipment to reduce the moisture levels in the air. We placed HEPA filtered air scrubbers to capture mold particles and airborne spores. Low grain refrigerant LGR commercial dehumidifiers were placed in the basement to increase the drying process and reduce the excess humidity.

Our technicians were always communicating with the couple’s son to make sure the process was going smoothly on both ends. The crew always made a courtesy call before arriving at the residence much to the appreciation of the son and his parents. The residents believed that SERVPRO handled the whole situation professionally and efficiently and would highly recommend us to their friends and neighbors.

SERVPRO of Marlborough/Concord is available 24/7 to help with losses and restore your residence “Like it never even happened.”  (978) 486-9868

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